Please read through the advice below before contacting us.
If your toilet won't flush, a clog in the pipe is the most common cause. Attempt to dislodge the clog by flushing one time. Then, take a plunger and place it over the drain. Pump it vigorously to push the clog through.
If your bathtub or shower drain isn't working properly, you may be able to fish debris out using a drain cleaning tool. Many hardware stores sell plastic hooks designed to pull clogs out of the pipe. Please do not use corrosive chemicals to try to clean the drain.
You may also want to purchase drain catches to prevent this problem from reoccurring.
If you have an electrical outage in your property, isolate the problem by determining if your neighbors have power. If your whole neighborhood loses electrical power, the utility company will work to restore it quickly. Contact your provider for more information.
If your home is the only property affected, locate your circuit breaker. It may trip if you overload the circuit. Reset the breaker to restore the power.
Still having issues? Call your electrical company for support before making a repair request.
Hot Water Issues
First, locate your property's hot water heater. Some home heaters use a pilot light, which you may need to relight by pressing a button near the bottom of the tank. You should also verify that the settings are correct.
If you relight the tank or reset the system, wait 15 to 20 minutes before testing the water temperature again.
No Heat? No Air Conditioning?
If your heat or air conditioning fails, check the thermostat settings before contacting us. It's surprisingly easy to accidentally change settings. If everything looks correct, see if your thermostat has a reset button, which should restart the system.
I have an emergency.
In a life-threatening circumstance, call 911.
For other emergency maintenance issues, contact us.
Need help? Contact us via the portal by logging in now.
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